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1- Orders will be processed and shipped on the next day once credit card authorization is received.
2- Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
DOMESTIC ORDER (MALAYSIA) POSLAJU FLEXIPACK SERVICE / J&T Cost : Free of Charge Estimated Delivery Time : 2-7 working days (depends on the destination) TNT / FEDEX / OTHERS EXPRESS SERVICE Cost : MYR 100 Estimated Delivery Time : 1-2 working days (depends on the destination)
INTERNATIONAL ORDER POSLAJU FLEXIPACK INTERNATIONAL SERVICE Cost : Free of Charge Estimated Delivery Time : 2-3 weeks (depends on the destination) TNT / FEDEX / OTHERS EXPRESS SERVICE Cost : MYR 220 - 560 (depends on destination) Estimated Delivery Time : 4-6 working days (depends on the destination)
RETURN POLICYOur policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com Send your item to Lot 10 The Isetan Japan Store, Lot L1-L-A, 1st Floor, Jalan Bukit Bintang, 55100 Kuala Lumpur.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to Lot 10 The Isetan Japan Store Lot L1-L-A, 1st Floor, Jalan Bukit Bintang, 55100 Kuala Lumpur. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.